Back Up Plan

Before you decide to purchase Back Up Plan, we recommend you review the Target Market Determination. 

We appreciate that you may want the certainty of knowing that if products you buy are faulty, they are covered for a specific time period. When you purchase the Back Up Plan, you are obtaining certainty as to the period of coverage and the remedy you will receive and the convenience of having the repair and/or the replacement process managed for you by the Back Up Plan Administrator. Back Up Plans provide rights which are in addition to your existing rights under the Australian Consumer Guarantees and do not limit or replace them.

Extra protection for your purchases.


Australian Consumer Guarantees


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Learn more about your rights at the ACCC website.

 

See Brochure

 

 

There are 2 types of Back Up Plans available covering mechanical or electrical failure; 

 

Replacement Cover Plans

Replacement Cover Plans are only available for certain products costing $500 or less and provide a one-off replacement of your purchase. Cover commences 12 months after the date of purchase, or upon expiry of the original Manufacturer’s Warranty, whichever occurs later.

 Repair Cover Plans

Repair Cover Plans are available on most products and provide a repair of your purchase. Cover commences upon expiry of the original Manufacturer’s Warranty. The product may also be replaced in some circumstances (see Replacement Terms). 

 

Key Features

What's covered under the back up plan

  • Food Spoilage
  • Laundry Costs
  • Cover for Travellers
  • Entertainment Benefit
  • Transferable
  • Toll Free Assistance
  • Loan Product
  • Wear & Tear
  • Repair Period Guarantee
  • Freight/Delivery

 

Need Help?

To file a claim or ask questions about your plan:

  • Call: 1800 003 466 (Mon–Fri, 8am–6pm AEST)
  • NZ customers: 0800 454 082
  • Email: rescuecrew.au@assurant.com
  • Post ownership changes to: Back Up Plan, PO Box 246, Balwyn VIC 3103